Shipping & Returns

SHIPPING POLICY

Shipping costs are calculated based on gross weight and location. We aim to ship items out the next business day. We ship using a reputable nationwide courier service. All orders should be received within 4 working days of dispatch. A shipping notification including a link to tracking information will be emailed to you when your order is dispatched, so you can monitor the whereabouts of your shipment. Unless specified, all orders $50 and over in value are sent as 'signature required' by default (excluding rural delivery). If it's unlikely you'll be home to receive your order, we recommend sending to your place of work, or another address where someone will be there to sign for your delivery.

SHIPPING COSTS**

FREE SHIPPING for orders over $80!^
(not applicable to beehive/NUC sales)

**Prices are based on urban delivery. A $5.00 rural delivery surcharge applies - please be honest when selecting your shipping option. The courier company charges us the rural surcharge regardless of whether it is declared at check-out. Additional surcharges apply to Waiheke Island & Great Barrier Island, with further charges applicable directly from any 3rd party carriers (Great Barrier Island). Prices are subject to change at any time, based on increases implemented by our courier partner. 

NOTE: If you require items to be sent to multiple addresses, please place separate orders for each individual shipping address so that the appropriate shipping costs can be applied. Our aim is to keep our prices as low as possible, however this means we are not in a position to absorb the cost of multiple shipping and handling charges, when only one has been calculated and paid for.

^FREE SHIPPING applies to a single New Zealand address and is based on the value of the products in your cart (less any discount). The FREE shipping option displays automatically if the value of products in your cart exceeds $100 (after any discount has been applied). Shipping costs are not included in the minimum $100 order value required for the free shipping option to apply.

NOTE: Any applicable FREE SHIPPING discount codes are not combinable with any other discount code (ie Nectar Rewards discount codes) as only one discount code can be redeemed per order.

LOST OR DAMAGED ITEMS

We accept full responsibility for goods lost in transit in New Zealand prior to them being delivered to your home/business. In the unlikely event that your order doesn't reach you within 7 working days of your dispatch confirmation email from us, please let us know. We will need to be notified within 14 working days of dispatch in order to launch an investigation with the courier company.

We cannot accept responsibility for your goods once delivery has been made. Any queries relating to the whereabouts of your goods after delivery has been made should be taken up with the courier company directly and any person(s) accepting the delivery on your behalf.

If your goods don't reach you in perfect condition please notify us as soon as possible, if a photo of the damaged goods can be provided this will help us determine where the fault lies. Packaging and damaged items are required for the claim process, so please hold onto these while we converse with the courier company directly.

We will gladly issue you with a refund or arrange a replacement where possible.

RETURN OF UNWANTED PRODUCTS

If you have changed your mind about a product and it is in re-saleable condition (unopened, with undamaged packaging) you can return it within 30 days of receipt for a full refund of the purchase price (excluding shipping). Please get in touch with us to let us know you wish to return your item(s).

Please wrap your returned product well (products that have been damaged in transit back to us are unable to be refunded) and return to us with your order number as a reference to the following address:

NZHT Returns
c/- 900B Pungaere Road
RD2 Waipapa
Kerikeri 0295
Northland
Order number: _______

Once your return has been received, a refund will be issued within 4 working days and an email confirmation will be sent. Refunds will be issued to the original form of payment.

OUT OF STOCK PRODUCTS

In the case of you placing an order for a product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email within 24 hours to advise you of the situation.

Occasionally, a product you order may be temporarily out of stock. In this case we'll contact you promptly to make arrangements to either substitute or remove the item from your order, or hold your order until the item becomes available again. We’ll refund you for any goods we can't supply unless you agree to a substitute.

To be notified when an out of stock product becomes available again, please fill in your details on the product page on our website and an email notification will be sent to you when the product becomes available to purchase again.

INCORRECT DELIVERY ADDRESS SUPPLIED

Our address labels are automatically generated from your order information, and any error in the input of your delivery address is your responsibility. We accept no liability for loss of parcels due to customer’s providing us with an incorrect delivery address.

INCORRECT PRODUCT(S) SUPPLIED

We're human, and sometimes we do make mistakes. If we have inadvertently sent you the wrong item(s) or something is missing from your original order, please get in touch with us immediately and we will arrange to have the correct/missing item(s) sent to you at no charge. We will also cover the cost of shipping if a return is required as a result of an error made by us (such as an incorrect item being delivered). Please contact us to arrange this.

CANCELLING ORDERS

We can cancel and refund all or part of a submitted order (including a full or part refund of the delivery charge) as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to the same payment method used to place your order. If you have paid with Internet Banking please provide us with your bank account details so the funds can be transferred back into your account.

You can email us or get in touch with us using the contact form below, ensuring you quote your order number in any correspondence.